Privacy Policy

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you:

a. Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to:

• Email address
• First name and last name (optional)
• Account credentials (username, encrypted password)
• Contact preferences

b. Usage Data

We may collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, interactions with AI/ML features (e.g., queries, feedback on insights), and other diagnostic data. This data is crucial for improving our AI/ML models and overall user experience.

c. Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

2. How We Use Your Information

Neubull uses the collected data for various purposes:

• To provide, maintain, and personalize our Service.
• To improve our Service, including the accuracy and relevance of our AI/ML algorithms and insights. This may involve using anonymized or aggregated Usage Data for model training and validation.
• To notify you about changes to our Service or policies.
• To allow you to participate in interactive features of our Service when you choose to do so.
• To provide customer care and support.
• To monitor the usage of the Service and detect, prevent, and address technical issues or security vulnerabilities.
• To gather analysis or valuable information so that we can improve our Service.
• For research and development of new features, algorithms, and services, often using de-identified or aggregated data.

3. Data Sharing and Disclosure

We do not sell your Personal Data. We may share your information in the following limited circumstances:

• Service Providers: We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services (e.g., cloud hosting, data analytics, payment processing if applicable), or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: If Neubull is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
• Aggregated or De-identified Data: We may share aggregated or de-identified information, which cannot reasonably be used to identify you, for research, marketing, analytics, or other purposes.

4. Data Security

The security of your data is important to us. We implement and maintain reasonable administrative, physical, and technical security safeguards to help protect your Personal Data from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

5. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the contact information provided below.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

7. Children's Privacy

Our Platform is not intended for use by children under the age of 13 (or a higher age threshold as required by applicable law). We do not knowingly collect personally identifiable information from children under this age. If you become aware that a child has provided us with personal information, please contact us.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.